Monthly Archive for June, 2005

Machines take our jobs

In our presentation, Balancing Today and Tomorrow, we argue that white collar/service jobs are rapdily being replaced by machines. We point especially to the professions: starting with accountants, engineers and lawyers, but including architects, pilots and even doctors.

Now a report from New Scientist (2 April 2005) on software agents that will give PR advice (read full report here). These days it’s important to know what is being said about you. But finding out is becoming ever more difficult, with thousands of news outlets, websites and blogs to monitor. This new software, about to be released by a British company, Corpora, can automatically gauge the tone of any electronic document. It can tell with a report about you is positive or negative, or whether it is praising or damning you. This is a function that has often been managed by a PR department or firm, who reduced teams of people to read through everything written about an organisation, person, the event, product or issue. This is both expensive and slow. So it’s great news to hear that there is some software, using complex algorithms, that can do the same thing with about the same level of accuracy.

The program is called Sentiment, and should be available soon.

Eureka… the wheel

In 2001, patent attorney John Keogh, successfully filed a patent in Australia for a “circular transportation facilitation device”. It had a circular frame of strong lightweight composite material, reinforced with radial spokes and a hole in the centre to accommodate a shaft or axle. Sound familiar? Yes, it is a bicycle wheel. Yet, his patent (reminder: to qualify for a patent, an invention is supposed to be new, useful and non-obvious) was accepted and registered.

He did this to prove the growing deficiencies in the international patent system. The databases themselves are choked full and highly unsearchable. The systems of filing and investigating are hopelessly out of date and overloaded. And that’s not counting the number of missing documents from offical registries (now estimated to be be over 1 million missing files around the world). Of the 45 million patents around the world that have been digitised, only about 15 million have a full text version.

In a world where innovation is trumpeted as a religion, this is unacceptable. This creaking system will soon collapse, with disastrous effects on the world economy.

Or maybe, it will just prove the point that actually, to stay in the game these days, you need to continually keep ahead of the pack, rather than relying on ageing patents that bring in royalties. Keep ahead of the pack by using your innovation muscle to continually produce new stuff. Your competitors will copy you anyway, and do just enough to steer clear of even the most rickety patent laws.

An Ode to delicious CRM (with apologies to Elizabeth Barrett Browning)

We need to go beyond “customer satisfaction” to something far, far beyond that. Why not aim to “amaze”, “impress” or “dazzle” our customers, rather than simply satisfying them. I am really tired of making choices as a customer based on “who is the least crap in this industry?”.

What will it take internally, to produce a set of client interface staff who have what it takes to provide “customer delight”?

My customer, my client - let me delight you…
by Graeme Codrington (apologies to Elizabeth Browning)
Customer service -- not

    How do I serve thee? Let me count the ways.
    I serve thee to the depth and breadth and height
    My soul can reach, when in feeling and in sight
    For my end is to your freeing and to you embrace.
    I serve thee to the level of everyday’s
    Most quiet need, by sun and candle-light.
    I serve thee freely, as men strive for Right;
    I serve thee purely, as they turn from Praise.
    I serve thee with the passion put to use
    In my old griefs, and with my childhood’s faith.
    I serve thee with a love I seemed to lose
    With my lost saints,—I serve thee with the breath,
    Smiles, tears, of all my life!—and, so I choose,
    I shall but serve thee until dying breath.

See the original at http://www.netpoets.com/classic/poems/008003.htm.

Empty Nest Syndrome or Empty Country Syndrome

Empty NestI had a conversation last night with my Irish brother in law who lives in the USA. We were chatting about the fact that my daughter will be moving to Thailand after her marriage here in SA next month. My son will be moving to London in January. His question was: Do I feel like I am experiencing empty nest syndrome or as his Irish mother calls it , EMPTY COUNTRY SYNDROME.

His Mom has seven children. Not one lives in Ireland. They are in fact on every continent spread all over the world and she spends her life travelling, greeting and waving goodbye to those who visit her. We tend to think that it is only South African parents that are expereincing this syndrome. Global travel and technology is making it so easy to move around. How will families of the future cope and what will happen to parents who have no children close by ? Will cousins get to know one another when they live all over the planet. I know that my sister and I make the effort due to distance. Will we try harder due to logistical challenges. Who will replace this group in our lives? Will friends become the new families of the future?

Maybe the new slogan for Baby Boomer parents will be : HAVE CHILDREN - WILL TRAVEL !!!!!!!!!!!

The great HRDA vlog


What’s a vlog? Simple - a Video webLOG. Cameras are rather cheap and so many people have one. Combine that with low-end video editing software (iMovie on Mac, in this case, but Windows Movie Maker also does the job) and voila, your thoughts get communicated in a more personal way. Here’s our first vlog - from the HRDA expo a few weeks back. Graeme and Buhle get to say something profound, Lynda is rather chuffed at teaching Graeme something and there’s even a (topical?) crash on the playstation. Click on the image to view the vlog (Quicktime required).

Planes, Pains, & Automobiles: An Uber Travel story

On Saturday afternoon I dropped Mike & Graeme at the airport in Durban and went to meet friends for coffee because I still had several hours before my 6pm fight to Cape Town. At 4:30pm I returned to the airport to catch my flight hoping to beat the rugby hordes for a decent seat. I handed in the car and reported to the airline counter to check in. The friendly ground crew looked at me quizzically when I gave my flight time and informed me that I couldn’t be flying to Cape Town because the last flight had already left. I was sure they were wrong and fortunately I had the confirmation email on my cellphone. I called up the email and proudly showed them that I did indeed have a 6pm flight booked for the 18th. The stewardess took no pleasure in informing me that the flight I had booked was for 18 July 2005 and not 18 June 2005 - I am sure that I did see a little smile at my expense.
Continue reading ‘Planes, Pains, & Automobiles: An Uber Travel story’

Resourcefulness: the new intelligence?

Confessions of a Bright Young Thing (BYT) …

1) “Aiden, please put together a Recruitment & Selection Policy for our Co”, Big Boss requests. Aiden replies, “Sure!” So Aiden promptly Googles “Recruitment & Selection Policy”, reads a few of the examples that the search identifies, then amalgamates the best of them - adding in a bit of the Co’s spicy nuances - into a pretty good document.

Lazy, or resourceful?

2) In writing a comment yesterday to Graeme’s entry on the F1 debacle, Mike Stop uses the word “Indomitable” … an intelligent word. But did he find it on the thesaurus page of www.dictionary.com or in the intro to Asterix’s comic’s … “One small village of indomitable Gauls still holds out against the Roman invaders”?

Well-read, or resourceful?

Continue reading ‘Resourcefulness: the new intelligence?’

Flexible Work in the UK

Work from homeThe UK government statistics department lists information on the flexibility of the UK workforce. Here are some interesting highlights:

  • Over 25% of the UK workforce “sometimes” work at home
  • The number of people working in “mainly” at home accounts for 2.5% of the workforce - almost double the number who did so in 1981
  • Of these, 69% are women
  • People who work from home more then one day per week account for 3.5% of the workforce
  • Of these, 41% have degrees as opposed to 16% in the workforce as a whole
  • Overall, average pay for home workers is well above the national average
  • 7% of the workforce report having no fixed place to carry out the work.

Sony Playstation / TBWA takes it to a new level

Sony Playstation 2Have you seen the new Playstation adverts? You can see them on AdCritic or AdForum. Or you can watch them right off of the TBWA web site (click here) They were aparently developed in South Africa for a North American market. (click here to see article on Marketing Web)

There’s no way I can describe them to you. They’re of the kind that need to be experienced. And everything they aim to do, they do.

Why they caught my attention is because they run pretty close to the line, in an interesting conversation emerging around the world about the influence of games and their correlation to violence. Two events spring to mind: one a young guy who murdered someone aparently out of a game experience he’d had. The other, a man who murdered someone who’d stolen a sword from him. Except the sword was stolen online as part of a game, and the guy was murdered in real life for doing it.

Personally I have mixed views on ability of a game to influence, but with the conversation growing globally, Sony Playstation is choosing an interesting moment in time to release these adverts.

We wait and see

Nuf Sed

Professional or not?

Sport is a profession, is it not? By this we mean that there are people who make a living out of it - people who have studied and worked hard, who have made the sport their life’s focus, and who “sell” their time and expertise to the profession of their choice. In everything except the academic qualifications required for entry, sport is pretty much like any other profession on the planet.

Right now, there are many “interesting issues” floating around various sporting codes around the world. These issues may be instructive to the corporate world, as big companies also learn how to deal with demanding “players” (talented staff) and “fans” (empowered customers). The analogy itself is worth spending a few moments pondering, as you consider what professional sports codes must do to attract and retain both players and fans. Some of those techniques would be helpful in the corporate space, too.

But I write this blog entry just after one of the most bizarre races of Formula 1’s half century history.

Continue reading ‘Professional or not?’

Social action, the Comrades, Operation Hunger, MAKEPOVERTYHISTORY and the Connection Economy

[UPDATE]Of the little of the Comrades Marathon I watched today I saw two crazies running for Operation Hunger wearing chefs hats and outfits and waving wooden spoons. 89 kilometers in that?![END UPDATE]

“30,000 children die each day of poverty. We can help to stop this.” This is the message of MAKEPOVERTYHISTORY which is a “massive, concerted effort to end world poverty in a year when extraordinary and radical progress is finally possible.” I’m sure you’ve seen the “Live Strong” yellow armbands which are being sold to combat cancer? Well now you can do your bit to eradicate poverty - by wearing a white “Make Poverty History” band and by putting political pressure on our leaders.

The website at makepovertyhistory.org continues
Continue reading ‘Social action, the Comrades, Operation Hunger, MAKEPOVERTYHISTORY and the Connection Economy’

Parkour - new lessons

I was watching this TV programme the other day called “Jump Britain”. It was a documentary on Parkour. I didn’t know what Parkour was - I hadn’t even heard of it to be honest. Since then I’ve googled and found that it began in the 1980’s (in France) and blossomed through out the 90’s but has hit it’s peak in 2004. I’m not sure how to adequately describe Parkour (pronouced par-kor) . It is like a revolutionary version of gymnastics and acrobatics - but taken out of the traditional “gymnasium” and put into the sprawling urban environments. Actually there is a very nice summary on the South African Parkour website that does it more justice than I could. (http://www.highlanders.co.za/parkour/about/).

So what has all this got to do with business? Well, a few things struck me while I watched the program. Today’s youth is taking yesterday’s discplines and creating something new. We see this kind of revolution everyday actually - but what I don’t see is business keeping up. If I think about it - so many businesses are using the same delivery mechanisms and channels that served them well in the past because they satified consumer expectations at that point in time. But if I just look at Parkour as an example of what is energising and captivating todays market … then I see some serious gaps in the way companies are trying to do business.

Another interesting thing about Parkour is that there is a philosophy to it - which says something else to me - it says that this generation are not looking for something shallow … there needs to be something more substantial.

On this doco that I was watching, Sebastien Foucan (one of the initial French founders) said something which I thought was worth noting down at the time. He was discussing doing a jump and he said that doing a jump on your own was very different from doing the same jump with a mate. He said when you do the jump on your own you are just that little bit more afraid. He said that in Parkour you need to stop and look inside yourself and ask what is it that you are afraid of? Only then can you master the jump. Sounds to me like the kind of advice all leaders should heed.

So what’s in a name?

How would new ways to describe ‘leadership’ broaden and deepen our understanding of what leadership is?
Continue reading ‘So what’s in a name?’

What is real education?

This week I have enjoyed several great conversations around leadership as I have accompanied Nick Barker to various meetings. Nick heads up the Asia Pacific Leadership Program (APLP) at the East West Center in Hawaii. Here is one memorable quote from Nick who was in turn quoting someone else. He said
Continue reading ‘What is real education?’

Using Blogs for R&D

Pez collectionPat Misterovich is a stay-at-home Dad who uses his basement as a development lab. More and more people are doing this type of thing - they don’t need to be zillionaires, nor rich or famous. They just want to be able to pay off their homes, go on holiday once a year, feed their families and educate their children. In other words, they don’t have huge “global domination” visions. But they don’t want to work for anyone either.

In this new age of interconnectedness, and the power of inter-networking, these entrepreneurs now have more opportunity than ever before to do exactly that. Pat proves the point. He is trying to develop an MP3 player (yes, to take on the mighty iPod) - but his angle is one of design. His looks like a Pez dispenser (remember those goofy heads opening up and spitting out one sweet at a time?). His plan to have interchangeable designs. Its a passion, and its fun.

And it has a following, too. Over 1,500 people have already signed up for one via his website (probably more since he was featured in 30 May 2005 Fortune magazine), and are actually involved in development and instant feedback. How does he do it? Pat uses a blog to interact daily with his growing market network - see http://www.pezmp3.com. This solo entrepreneur might not keep Steve Jobs awake at night, but the connection economy is slowing developing momentum across every industry.

Wireless internet - recommendations?

In a few weeks time I’m off to the Berg for a bit of a holiday - but I still would like to have internet to keep on doing those vital website thingies and email and all of that (and to check I’m still alive). I know we all work virtually and many of us have wireless internet so my question is - what does the team recommend? I only need it for a few weeks and then it’s back to DSL…I’ve heard iBurst is pretty good and Telkom also offers something similar…suggestions?

The Experience Economy

We, at TomorrowToday.biz like to call it “The Connection Economy”. Others refer to it as the experience economy or the relationship economy or the dream society. Read a great blog about our move to experiences at Creating Passionate Users.

It starts like this: “In the 20th century, we transitioned from an industrial economy to an information economy. Now, in the early part of the 21st century, we are transitioning again - this time into an experience economy. Experience is driven by information, but pure information is no longer good enough - now we need something interesting to happen with all that information.”

In a world where you and your competitors are selling the same stuff to the same people at the same price, distributing through the same channels and advertising in the same media, and even swapping staff every few years, why should anyone buy from you? Why should anyone work for you? Less and less, its about WHAT you sell, and more and more its about WHO you are and HOW you sell. The latter of these is the “experience” economy. But the combination is the “connection” you create. Its you and me. And its its as much about “and” as it is about “you” and “me”. This applies to every company in every industry around the world.

Best Employers for People Over 50

Happy retirementThe AARP (American Association of Retired People) lists some of the best companies to work for, if you’re over 50 - companies who do an excellent job of attracting and retaining “bright old things”. In a world where we tend to discard experience (and wisdom), this isn’t a bad idea. Check out the full list here.

For a taster, consider the following:

# Volkswagen of America administers a flexible-spending program that allows employees to allocate $5,000 in pre-tax earnings annually into elder-care accounts.

# Hoffmann-LaRoche runs an on-site “temp agency” that places retired employees in short-term job openings. The program is designed “to meet the personal work/life needs of retirees,” while taking advantage of “a wealth of experience that new entrants do not have.”

# Pitney Bowes, along with several other companies on the list, makes special accommodations for employees with age-related health problems. In one typical instance, a Pitney Bowes worker who developed a chronic heart condition received training so that he could move from a physically strenuous position to a desk job that called for computer skills.

# Principal Financial Group, rather than focusing most of its training efforts on new hires and young employees as most companies do, offers lifelong learning, emphasizing leadership development for workers over 50.

The Design of Innovation

Design LogoA new book (released today, not yet available online) from industrial design expert Craig Vogel says companies must continually adapt their products if they are to compete. Read an interview with the author at Inc.com’s blog here.

Design is absolutely critical these days. In a world where you cannot really differentiate on the basis of quality, product, price, position, and all the other usual “P’s” of marketing theory, two key differentiators are WHO you are, and design. Daniel Pink, in “A Whole New Mind” (but online at Amazon.com or Kalahari.net) says that the new MBA is the MFA. The “Master of Fine Arts”. We’ll soon be looking for these in large numbers, he argues.

Diversity tints new kind of generation gap

USAToday reported today on the results of the US Census Bureau population estimates released today (OK, all those “today’s” is a bit about showing off the power of blogging…). But, the interesting headline was about generational differences being significant. Again, showing off, I suppose, if I say, “DUH”.

They said: “Generational differences highlighted in Census Bureau population estimates released today add complexity to everything from politics to marketing. Even segments of society that once seemed homogeneous are far more difficult to define today…. a generation gap is unfolding in the USA — young Americans are far more ethnically and racially diverse than their elders. That diversity is reflected in everything from elections to advertising.” Check out their report here.

Check out our information on the generation gap.

The thing with airlines …

I recently had the misfortune of flying from NZ to the UK. I say misfortune only because it’s something like a 30 hour trip - in Economy class. (enough said)
Air malaysiaSadly things went progressively down hill when Air Malaysia annouced (2 hours past the specified boarding time, and well after everyone had checked in and cleared customs) that a part was missing and therefore the aircraft would not be flying. And no - they didn’t know when the new part would be arriving exactly. (Why they hadn’t spotted that a part was missing earlier is anyones guess.)
As you can imagine - chaos ensued as 300 odd people, all flying via KL with onward connecting flights, approached the customer services desk in some kind of mass stampede. And at this point I must admit I had an enormous amount of sympathy for those poor soles having to bear the brunt of customer outrage!
The thing is - we ALL have some horrible airline story to tell. So this is nothing new. And that’s exactly the point! Why are the airlines not learning these lessons? You would think that by now there would be a well formulated and slick plan that they would naturally fall back on in events like this? But no .. it was just all chaos and confusion.
And the thing that made it worse is that I had to phone them to find out what had happened with my connecting flight. It was as if they didn’t care at all. I wonder if this is how they treat all their customers - or just those in economy class?
It’s not the delays that really bothered me in the end … but how they treated me.

Spoof adverts are adverts too

The point of an advert is to call attention to your brand/product, and inspire potential customers to part with some of their cash - in your favour. Many advertising campaigns around the world are spoofed - meaning that third parties take the brand campaign concept and use it to poke fun at the brand itself. Some of these spoofs develop a life of their own. Budweiser’s legendary “wazzup” campaign produced more spoofs than actual adverts. A little known fact, though, is that Budweiser actually funded some of the spoofsters, helping them to create a legend.

Ikea have done something similar with their “Elite Designers Against IKEA“.

ABSA spoofBut, now, in South Africa, we have some real fun. ABSA, the biggest retail banker in the country, has a new (fairly pretentious) campaign, in which breathy individuals exclaim that ABSA is “my rock”, “my hope”, “my future”, “my open road”. Well, a new series of spoof ads doing the rounds takes pot shots at ABSA, with pay off lines like: ABSA is “my elbow”, “my erectile dysfunction”, “my gay brother”, “my ringworm”, and the pay off line is: “My bank is… stoopid”.

Should ABSA respond? Methinks not. When Laugh It Off (a t-shirt manufacturer with spoof lines) took a potshot at FNB (another retail banker), the bank smiled and ordered a whole pile for their staff casual days. Other companies targetted by Laugh It Off didn’t (laugh it off, I mean) and took them to court. Laugh It Off hung tough, and in the Constitutional Court were recently awarded their right to freedom of expression.

For more on this story from Marketing Web guru, Kim Penstone, click here.

11 Steps to a Better Brain

Bionic BrainThe New Scientist of 28 May 2005, lists 11 ways in which you can boost brain performance and/or slow the effects of ageing on your grey matter. See the full story here. In short, they are:

  • Smart drugs - drugs that increase awareness, decrease need for sleep, etc
  • Food for thought - certain food types stimulate alertness, especially by releasing certain vitamins and compounds
  • The Mozart Effect - maybe the most controversial, but certain music enahcnes brain activity in vital cortexes of the brain
  • Bionic Brains - implants ahead
  • Gainful employment - use it, or lose it - we’re beginning to understand that the brain has RAM, too
  • Memory marvels - using memory techniques - not just for super IQ’s
  • Sleep on it - allowing your brain a chance to organise, file and process can lead to great results
  • Body and mind - get your body in shape, it is your brain’s home
  • Nuns on a run - researching the unnatural longevity and alertness of the School Sisters of Notre Dame on Good Counsel Hill
  • Attention seeking - focus is critical
  • Positive feedback - just tell your brain its great, and it will be

A “postmodern business model”

In Inc.com, June 2005, (page 24), the heading “Franchising Franchising” seemed a strange one to me. At first, I thought it was just a cool design heading for the Franchising section. But the sub-title really got my attention. “Introducing the first postmodern business model”. A meta-model. A group of investors have banded together to seek out business opportunities that have franchise potential. They purchase the rights to the franchise opportunity, then sell the franchises and provide ongoing support as if they were the franchise principals. The founders get paid royalties, the franchise franchisers get royalties and fees.

Its the entrepreneurs equivalent of hedge funds and derivative investments. It could be very clever in the future, or it could sink a few entrepreneurs who chase the big bucks now, but sell their futures short.

My Money is on MySpace.com

I remember the first day I heard a CD. Alan Parsons Project, ‘Eye in the Sky’. Wow! I never believed music could sound that good!!

My Space logoHow the music industry has changed over the last 20 years – it is truly incredible. But the ‘new kid on the block’ that, I along with many others believe, will transform the music industry for ever is www.MySpace.com.

Millions of people have created their own home pages through MySpace. Reading the pages is like getting caught up in Big Brother. Or, as Brian Carley (an avid user) says, “Its kind of like watching a train wreck. You can’t look away.�

Nice.

But the key thing about MySpace.com is that it was started around music. That is still the main driver. Bands advertise new material, tour dates are posted there, fan information, music samples, direct contact with artists and a whole lot more. The key thing is that ‘the middleman’ is being cut out through MySpace.com. And record companies are fast picking up on this. Corgan Holt, Director for New Media at Interscope Geffen A&M has said, “Now that MySpace is here, bands don’t necessarily need a label to be heard.”

Of course, other internet companies are trying to catch up – Yahoo! 360 and MSN’s Spaces are two such examples.

But the truth is, MySpace.com won’t rely on big money to stay ahead of the business. What makes it so cool is that the personality of each member really comes through. You can upload tons of photos, music, videos, blogs, links to others and so much more. MySpace.com is a truly ‘relational’ space in a way that I have never experienced before. I would bet my last dollar that this relationality will help it survive the efforts of larger competitors to overtake it.

Money is not everything. Relationship counts. That is the message of www.MySpace.com. It’s an exciting space. Check it out…