Monthly Archive for February, 2006

The Learning Organization

In 1990, Peter Senge wrote one of the most influential business books of all time. “The Fifth Discipline” revolutionised many companies’ approach to knowledge management, and introduced the business world to systems thinking in an accessible way. (Get it at Amazon.com or Kalahari.net).

There is a great summary of the five core disciplines, and, in fact, the whole book, at: http://www.infed.org/thinkers/senge.htm#_The_core_disciplines.

There is a high level executive summary of most of the key concepts related to “Learning Organizations” available at: http://www.skyrme.com/insights/3lrnorg.htm.

Thinking for a Living

A book review of a book that is sitting on my reading list: Davenport’s “Thinking for a Living“. (Get it at Amazon.com or Kalahari.net).

I’m really excited about reading this book soon.
Continue reading ‘Thinking for a Living’

Beating the Boomer Brain Drain Blues

“The oldest baby boomers are six years away from retirement. Will your company continue to thrive if they take their knowledge with them? Here’s how to identify who has key knowledge and how to keep it within the company walls.” So starts an article in the CIO magazine (Australia), written by Sussanah Patton. Read it here.

The article outlines three distinct steps in the process:

  • Determine what knowledge is crucial and who has it
  • Learn the CIO’s role in retaining knowledge
  • How to motivate experienced employees to help

A similar article cites a survey by Accenture: “Companies Urged to Lay Plans for Boomer Retirement Wave“, by Keith Regan in the E-Commerce Times. He says, “A recent survey by consulting firm Accenture found that fewer than half of the organizations it looked at had formal knowledge-transfer programs in place. And a third of those that did were seen having short-term programs that may not be enough to capture the depth of a retiring workers’ critical knowledge.”

We would highly recommend the Aussie team at SageCo, who specialise in this type of knowledge transfer. Check them out at http://www.sageco.com.au. They’re based in Australia. We’re hoping to be offering something along these lines in South Africa in the near future. If you’re interested, please contact Lynda Smith: lynda@tomorrowtoday.biz.

Scott Adam’s Wisdom for Graduates

From the Dilbert Blog:

DilbertI’ve been asked to compile some Dilbert advice for new graduates who have no idea what’s awaiting them in the business world. I’m talking about practical advice. Here are some of the ones that come to mind.

The person who sits nearest the boss’s office gets the most assignments.

Your potential for senior management will be determined by the three H’s: Hair, Height, and Harvard degree. You need at least two out of three. (Non-Harvard schools will be acceptable if it’s clear that you “could have gone� to Harvard.)

Your hard work will be rewarded. Specifically, your boss’s boss will reward your boss for making you work so hard.

Continue reading ‘Scott Adam’s Wisdom for Graduates’

The Reason

Question MarkThe reason they teach biology before they teach chemistry in high school is that biology was invented first. Even though you need chemistry to do biology, but not vice versa.

The reason that you have a water bubbler in your office is that it used to be difficult to filter water effectively.

The reason that Blockbuster exists is that VCR tapes used to cost more than $100.

The reason that SUVs have a truck chassis is that the government regulates vehicles with a truck chassis differently.

Continue reading ‘The Reason’

Podcasting for beginners

PodcastThe guys at Performancing have posted an informative entry explaining how to get going with podcasting. It’s a comprehensive read and should help you engage in this exciting new medium - check it out here.

Female Friendly Firms are actually Family Friendly

Around the world, a growing number of organisations are starting to realise that it is a massive loss to lose women in the 30s and 40s - women who opt out of the rat race in order to focus attention on family issues, including child care and ageing parents (see previous post on the Sandwich generation). To cater for some of the demands on these multi-tasking women’s time, some companies are starting to become more flexible about work hours, provide more services to employees and become more friendly to “personal” issues that need resolving.

These companies are often celebrated as “women friendly”, and there are many lists emerging now of women-friendly companies. Governments and non-profits are putting energy into raising awareness of these issues (e.g. EOWA in Australia - Equal Opportunity for Women in the Workplace Agency).

The Age in Australia, reports today that EOWA is having the desired effect, with more and more female (family) friendly companies emerging - read the report here.

Continue reading ‘Female Friendly Firms are actually Family Friendly’

Too young and too old

“Too old to retrain but too young to retire, men aged 45-60 are making Prime Minister John Howard and the Labor state premiers anxious because they don’t fit into their model for the 21st-century economy where China and India will be rivals.” So says a feature entitled, “The age of uncertainty“, by George Megalogenis, in The Australian of 20 Feb 2006.

“But if you have worked in two or three different places before your 30th birthday - even if some of those stints ended in acrimony - chances are that employers will prefer you ahead of a more mature job applicant. It sounds like an upside-down world… in which the young are seen as experienced because they are happy to move around, but the middle-aged are viewed as too set in their ways. Adaptability is valued ahead of loyalty. The only way for older workers to compete with the young is to go back to school, or to go into business for themselves.”

Continue reading ‘Too young and too old’

Avoiding the Glass Ceiling

The statistics are very clear. The role of women as leaders in the corporate world is stagnant, and even declining in many developed countries. In America, only 7 of the Fortune 500 companies have women CEOs (down from 9 in 2004), and only 13% of Board members are women (many non-Executive). Similar stats emerge in the UK: only 1 FTSE 100 female CEO (Pearsons, which also has a female CFO); only 2% of Executive directors and less than 4% of all FTSE 100 directors.

In South Africa, 6.2% of CEOs are women (this is heavily weighted in favour of State Owned Enterprises): 23.5% of SOEs have female CEOs. Only 1.1% of JSE listed companies have female CEOs. 10.7% of all directors in SA are women.

Yet, women lead the world in the establishment of entrepreneurial start ups. So, it can’t simply be that they don’t have what it takes to make it to the top. They clearly have what it takes to start their own companies - probably a harder job than working for a company. So, why do they leave?

In the Business Telegraph, David Bolchover has some great insights into this question: The truth about work: Women find the glass ceiling is one obstacle they can avoid.

Building the towers

HierarchyWe’ve just had a new manager join the team at the company I’m working for. To give you a bit of background … I joined this company because it’s small and creative and there were no heirarchies or political games. (Well - ok, there is always some level of politics …)

He’s been here for 2 weeks and 3 days … and already he is planning on adding in a new level of “management”. And so it begins … the heirarchy is coming. (Whether I like it or not.)

But I can’t help thinking … why is this the first exercise new management like to do? (The good old restructure!) Sure, I’m all for change - change can be invigorating and good. But I can’t help wondering if change for the sake of it is just plain old counter productive.

I’m still on the fence as to whether this will be a constructive move (maybe I will be proved wrong about my cynical outlook!) … I guess I’ll just watch from the sidelines and try to embrace the new tower!

Cornflakes Turn 100 Today

And finally…

Today is the 100th birthday of the humble cornflake. William and John Kellogg had started the sanitas Food Company to provide America with whole grained cereals in the 1800s. They stumbled across the cornflake after leaving some dough out overnight by mistake. They served the first bowl of their experimental breakfast on March 7, 1897. The Battle Creek Toasted Corn Flake Company (later to become Kellogg Company), founded by William, started selling them in 1906, on 19 Feb. John (a medical doctor) was appalled to discover his brother had added sugar to them. They had an argument, a falling out and parted ways, never to speak to each other again (Hence, I believe “Kellogg”, rather than “Kelloggs” as it has become known).

So, now you know.

Future Brief

In the future, with the avalanche of data available (via Google, for example), we will rely more and more on trusted sources of “filtering”. We will allow other people to decide what we need to know on various issues. At some levels, we do this already - we listen to certain radio shows, read certain magazines and newspapers and watch certain TV shows, read certain blogs, etc. We can’t take in everything, so we choose various “channels”. This process will become more and more important in the future, and opens up a line of business opportunities for trusted sources of information filtering and packaging.

One example is Future Brief. According to their website, Future Brief provides services to the busy professional who wants to remain aware of trends in a rapidly changing world, yet not be buried under a mountain of information. You can sign up for a free daily or weekly summary of the future focused items that are posted on their website - get it here.

Of course, we believe that our blog is also a great source. You might also want to check out TomorrowKnowledge.biz.

No kids, no office hours, no retirement - no worries!

Today’s Scotland on Sunday reports under the banner, The birth of a golden age (by Richard Gray):

Free of the constraints of the nine-to-five job, without young families to tie them down and with their mortgages paid off, [retiring Boomers] are an increasingly discerning and sophisticated group. About to turn 68, [Michael] Shae, the author of a new self-help group for active pensioners, is already practising as he preaches, living out his elder years to their fullest potential. He visits the gym twice a week, enjoys holidays with his wife Mona and their friends, commits to a whirlwind of lectures and sits on a wide range of boards for national organisations.

Gone too are the days of coffee mornings, knitting and endless hours spent in the garden. Newly retired Scots are instead replacing their daily work routine with some adventure. Sports such as skiing, sailing, running and mountaineering have become hugely popular among the silver-haired adrenaline junkies.

Let’s not forget that it was the Rolling Stones, with a combined age of about a quarter of a millennium who were the half time show for this year’s Superbowl. And that U2 (OK, not quite pensioner’s yet, but getting there) who won a Grammy this year. And check out the list of best concert tours for 2005.

Michael Shae says, “It is not just about playing golf and waiting for the first gin and tonic of the evening - it is about lust for life. It is so important for people to enjoy this extra time we have been given. I know a lot of people who changed their careers in their late 50s and early 60s to move into very interesting and new ways of living their lives by going back to university or learning new trades.”
Continue reading ‘No kids, no office hours, no retirement - no worries!’

What not to do - Part 1

Lost in a MazeI often ask myself the question “How did I get here?� Looking back on the choices I’ve made in my life so far, this question cannot always be answered. Try it – look back on the last 5 years and see if every decision you have made makes sense in getting you to where you are today. The answer will probably be no.

A depressing question this may be and the reason I ask this is because I’m currently evaluating the position that I am in professionally. TomorrowToday has made me think. Think about what I actually want out of my professional life and more importantly what I don’t want. I look at the issues raised by TomorrowToday about Talent Management – how should companies be treating people in order to recruit and retain them? Where are companies going wrong and what are they doing to successfully retain good people?

My current situation is a prime example of what not to do. Specifically, do not create an environment of fear. Do not create an environment where people are scared to make their own decisions and act on their initiative for fear of having what we call ‘the dictatorship’ coming down on them. In short, people should never be scared to be themselves.

Continue reading ‘What not to do - Part 1′

Why Knowledge Management Fails

New research has proven what we’ve been saying for some time: that technology (and innovation) is not the key to successful corporate renewal or knowledge management. The real key to success is PEOPLE. Intellilink Solutions puts it this way:

Knowledge management is not only about information; it is also about the people you have recruited, trained, developed, and promoted within your organization. KM involves not only the implementation of a software system; it involves understanding your business needs, your organization’s culture, and your personnel. To succeed, any KM initiative requires that you know your people and clearly define the behaviors that need to be changed or reinforced.

(read full report here).

Continue reading ‘Why Knowledge Management Fails’

What Boomers Want

Starting this year, those people born in 1946 or later will start effectively retiring. We believe that they will, in fact, start re-tyring. These Boomers are the youngest, healthiest, and richest retirees of all time. We like to think of them as being in “Prime Time”.

Euro RSCG Worldwide, a leading market research company, has surveyed Boomers and found that they want what many younger consumers want. The list is no surprise, if you understand the concept of “re-tyre-ment” - the fact that Boomers are seeing an opportunity to start again after leaving their current employment.

Continue reading ‘What Boomers Want’

Adultescence - the new young adult

Social scientists have coined a new word to describe the phenomenon many of us have been talking about for some time. It describes the 19 to 30 year olds, who have no desire to leave their parent’s home, get married, or find a permanent career. In the past 20 years, the average age of first marriage has increased by over 5 years in most countries - this is a tidal wave of demographic change. Similarly, the age of birth of first child has increased dramatically since 1990 in most countries. Anecdotal evidence also indicates a surprising number of late 20s and early 30-somethings who still live at home (or who have come back home again).

Linked to this is also this generation’s mobility in the workplace. More than half of all 30 year olds who have a professional qualification are not using that qualification at the moment (research results in South Africa and USA).

Continue reading ‘Adultescence - the new young adult’

Hello - Anyone home?

Space for RentWhere is everyone? TMTD used to be one of my favourite blogs – it had posts that were relevant, and participation was high if not always comfortable. Now it is comfortable, less relevant (the blog used to be ahead of me, now I seem to be ahead of the blog), and there is little feedback. The town square has become less a collection of voices and ideas and more a platform to shout your stuff in a one way dialogue – not because people cant answer back - but perhaps because they have no wish to. Why is that – did they get bored, were they discouraged, have they run out of things to say? The sad thing is that when the blog was very active it gave me a stronger feel of what TMTD was about and who the people were. More recently there seems to be a stronger HR/talent development focus to the website and even the blog, is this because these are areas of “expertise� of the bloggers, or is this more the focusing of the TMTD core business (is this the TMTD core business)?
Continue reading ‘Hello - Anyone home?’

Performance Management and Bright Young Things

At TomorrowToday.biz, we talk a lot about talent. We have three specific angles: (1) Winning the Talent Wars - the organisational message, to help companies create the right climate for attracting and retaining talent, (2) Prime Time - how to get the best out of your established talent, the nearly retired (or re-tyred!!) Boomers, and (3) Being Talented - a message to young talent themselves.

Sometimes we are misinterpreted at saying that companies need to create a cushy environment, with jacuzzi’s, half day jobs and Hawaii-themed luncheons every Friday (you know what I mean). This couldn’t be further from the truth. Athough we do feel strongly that the workplace environment must change dramatically, there is nevertheless the need for MORE focus on high performance than ever before. Companies that need talent invariably end up being quite brutal environments - at least for those who are not really talented!

Timed for release on Valentine’s Day, the quirkily named “Personnel Today’s Tough Love survey” (read it here) looked at performance management. Its a great read, and argues that not dealing with underperformance is a critical weakness in a talent management environment.

Ten ways Dick Cheney can kill you

When I saw this on BoingBoing I almost spat coffee onto my screen I laughed so much.

Click here for a bigger image.

Luverleeeeee.

James Frey and class action suits

James Frey is the author of A Million Little Pieces. This was one of Oprah’s book club books, and was supposed to be a true life memoir. But, some of the facts in the book were in fact made up. For more info, read the follow up interview with Oprah here. The original “Smoking Gun” report is available here.

I haven’t read the book, and probably won’t. I also don’t care if someone makes up stuff to put in books, if they sell it as fiction (I realise that Frey passed it off as nonfiction, and that was a lie). My comment is not about the book or the author. What amazed me was reports that within days of the revelation of the lies, lawyers had filed the first of at least three lawsuits seeking millions of dollars in damages from allegedly defrauded consumers. The class action suits claim that customers were defrauded. But at least one goes further to request compensation for the time they spent reading the book (Read more info on the lawsuits here). Sure, he duped people. But he also entertained them, and that was the point, wasn’t it?

This is further proof of the bankruptcy of the American way. I suppose the people who sat in McDonald’s reading the book also joined the class action suit to sue the Golden Arches for making them fat. My memory brings to mind one series of Survivor where a competitor lied about a dying grandmother, and advanced in the game. The same happened in Big Brother in the UK. The people who did this were treated like criminals by the public and media. All they were doing was playing the game! “Reality” shows (and “reality” books, and shows “based on true life”) are symptoms of a voyeuristic society. And the lawsuits prove that people don’t like to be caught out in their voyeurism.

The line between reality and fantasy seems to be increasingly blurred. This can’t be a good thing.

College Courses - Then and Now

I was chatting to my business colleague, Keith Coats, the other day. His daughter, Tamryn, registered for university this past week. Keith was amazed at the choices of course packages that were available. This sparked a discussion. Keith was at varsity in the 70s. I was there in the early 90s.

In Keith’s days, there were no choices. You decided on your career, signed up to that professional faculty, and were told what your courses would be. When I was there, the core courses were prescribed according to faculty, and some cross-faculty courses were mandated. There were a few empty slots for courses from other faculties (in my Bachelor of Commerce, I had 4 slots for “Arts” courses. I had to get special Senate permission to philosophy as these credits). Tamryn, however, has a dizzying array of courses to select from a variety of different packages. She’s putting a variety of different courses from different faculties together in a wonderful combination of subjects.

This is a wonderful way to prepare Bright Young Things for the requirements of the connection economy. The danger is in making bad choices of subjects. But actually I wonder if its possible to do so… The subjects themselves are there to prepare us for being prepared for whatever can happen. Even “professional” subjects can’t keep up with actual real-life issues, so they are there to provide a foundation for a life of learning.

Oh, to be back at varsity again…

Staying ahead

Looking at horizonMy understanding of the TomorrowToday value proposition to our clients is that we actively and purposefully monitor the shifts that take place in society that will have an impact on the way business is run. In doing so, we then advise and educate clients on how best to confront and deal with these changes to generate competitive value propositions of their own.

We have seen of late that changes in economies and the values associated with those economies turnover at a yearly rate like none of the predecessors. So, for the last 5 years of so we have been spreading the “message” of the oncoming connection economy, that we cannot continue to work the way we have, that the way we relate to people in organisations has to change profoundly. This is a message true of any economical shift of years gone by. But our message is drilled down further in terms of how companies need to connect better with employees, customers and suppliers.

Continue reading ‘Staying ahead’

Bono’s on a mission

U2 member Bono has been in the media ‘a-plenty’ this year. In January he launched ‘Red’, a project to raise money for AIDS in Africa. Last week he spoke at the US National Prayer Breakfast, and this week U2 won a couple of Grammy Awards.

“RED is a 21st century idea,” said Bono in a statement. “It’s an amazing thing that these companies are doing - lending their creativity and financial firepower to the Global Fund’s fight against AIDS in Africa, the greatest health crisis in 600 years. I think doing the RED thing, doing good, will turn out to be good business for them.”

Click here for more detail on this project.

Last week in the US (2 Feb) he spoke at the National Prayer Breakfast. The full transcript of his ‘prayer’ is availabe on USAToday.

If you’re wondering what I’m doing here, at a prayer breakfast, well, so am I. I’m certainly not here as a man of the cloth, unless that cloth is leather. It’s certainly not because I’m a rock star. Which leaves one possible explanation: I’m here because I’ve got a messianic complex.

In a world where our children are growing up with an abundance of celebrities and a lack of heroes, it’s refreshing to watch Bono re-imagine himself. He’s not the first to leverage his ‘brand’ like this, but I like his attitude, I like his dream, and I’ll buy ‘Red’ hoping that he’ll succeed.

Now if I could just dismantle that Atomic Bomb!

From the “Any Idiot Could Have Told You That” Department

It was announced today that the new daily Joburg newspaper, Nova, is no more. After just four and a half months, it is closing up shop. (Read more here).

The paper was aimed at “upwardly mobile young professionals”. Who are they? That is an outdated demographic (a Boomer phraseology). They were attempting to convert their “target market” (who uses words like that to describe their clients?) from non-newspaper readers, and sell them a daily paper-based information source. They didn’t even manage to get their website domain (nova.co.za is an electrical lighting company).

Besides the usual start up hassles, and what appears to have been a weak marketing team, this looks like a really silly adventure by a deluded industry. One media representative even said today, “this does not spell the end of newspapers”. Sure, not today, anyway…. but, WAKE UP AND SMELL THE COFFEE!!

Today’s young people have access to the Internet on their cellphones. They can check out Google news, and even set Google alerts to have it sent to them. They get info from blogs, and subscribe to RSS feeds that push the news to them.

Ok, I am being simplistic to make a point, but I’d humbly suggest that any idiot could have told you that Nova wouldn’t work. Not in the form it took, nor in the market it targeted.