Monthly Archive for September, 2006

Biko on Africa’s Gift to the World

Today is another anniversay. It is 29 years since Steve Biko died in police detention in South Africa. Steve Biko was a leader who focused on helping black people in South Africa to gain self esteem. He founded the Black Consciousness movement, and talked about Black is Beautiful. Of all the lives lost during apartheid, for me personally, his is the most tragic. I really wish I could have met him. By all accounts he was a brilliant human being.

One of my favourite “memories” of him came through a re-enactment of one of his trials in the movie, “Cry Freedom“. Asked by a white judge, “Why do you call yourself black, when your skin is brown?”. He replied with, “Why do you call yourself white, when you are actually pink?”. Cheeky, self-assured, witty and correct.

But someone told me recently of another famous Biko saying, and it is in this that Biko showed his prescient genius. He apparently believed that Africa’s gift to the world would be our ability as Africans to put the humanity back into business, government and organisations. He couldn’t have been more right.

Read Aiden’s memories of Biko previously posted at this blog.

Anniversaries

Today marks a number of anniversaries. The most prominent, of course, is the five year remembrance of 9/11 - the day that terrorists attacked mainland USA using civilian planes as weapons.

Who can forget that day? I was out shopping with my wife and 2 year old daughter, Amy. We were walking through a shopping mall, and passed a TV and digital equipment shop that had multiple TV sets in the window. I saw the pictures of the first of the Twin Towers smoking, and thought, “I’ve never seen this movie”. Intrigued, we moved closer, and saw that it was CNN Live. “What an horrific accident”, was my thought was we watched tranfixed. Then, to our horror, we saw the second plane hit the second tower, and instantly realised this was an act of terror. At that moment, standing in a shopping mall in northern Johannesburg, the whole world changed. I looked down at my 2 year old daughter and realised that unknown to her, the ground had just shifted below her feet. The world would never be the same.

In a fairly ironic coincidence (is there such a thing), today also marks the 100th anniversary of Mahatma Gandhi’s first peaceful nonviolent protest. This happened in South Africa.
Continue reading ‘Anniversaries’

The World We’re In

Here’s a great description of the “connection economy”:


A profound, but silent, transformation of our society is afoot. Our industrial system is generating more goods and services than at any point in history, delivered through an ever-growing number of channels. Superstores, boutiques, online retailers, and discount stores proliferate, offering thousands of distinct products and services. This product variety is overwhelming to consumers. Am Ibuying the right digital camera? Am I getting the best treatment for my chronic ulcer? Am I signing up for the right service? Simultaneously, thanks to the propagation of cellphones, web sites, and media channels, consumers haveincreased access to more information, at greater speed and lower cost, than ever before. But who has the leisure and the proficiency needed to sort through and evaluate all these products and services? The burgeoningcomplexity of offerings, as well as the associated risks and rewards, confounds and frustrates most time-starved consumers. Product variety has not necessarily resulted in better consumer experiences.

For senior management, the situation is no better. Advances in digitisation, biotechnology, and smart materials are increasing opportunities to create fundamentally new products and services and transform businesses. Major discontinuitiesin the competitive landscape - ubiquitous connectivity, globalisation, industry deregulation, and technology convergence are blurring industry boundaries and product definitions.These discontinuities are releasing worldwide flows of information, capital, products, and ideas, allowing non-traditional competitors to upend the status quo.At the same time, competition is intensifying and profit margins are shrinking. Managers can no longer focus solely on costs, product and process quality, speed, and efficiency. For profitable growth, managers must also strive for new sources of innovation and creativity.

Thus, the paradox of the 21st-century economy: Consumers have more choices that yield less satisfaction. Top management has more strategic options that yield less value. Are we on the cusp of a new industrial system with characteristics different from those we now take for granted?…. The answer, we believe, lies in a different premise centered on co-creation of value. It begins with the changing role of the consumer in the industrial system.

The most basic change has been a shift in the role of the consumer - from isolated to connected, from unaware to informed, from passive to active. The impact of the connected, informed, and active consumer is manifest in many ways.”

The Future Of Competition: co-creating a unique value with customers, by C K Prahalad and Venkat Ramaswamy

O battery life, where art thou?

Amazing how our burdens change over time. A few years back, some of the questions you’d ask when moving around were: will there be a road, will petrol be avialable, will there be a telephone, with there be a fax machine, will there be cellphone reception and now today … will there be a plug point available to aid my ailing battery. Bump into me at any Wifi hotspot and you’ll find me appendaged to a plugpoint charging my laptop, cell phone and iPod. It’s no secret that I’m not an HP fan. Currently adding to my PC-woes is the fact that the battery life on my laptop is nearing a max of 45 minutes. Working virtually, I demand a lot from a power supply. But I do wonder if a battery that is just shy of 1 year old should detoriate as quickly as it has? So, I best make this post a quick one lest my time is cut short.

To be fair, my issue here is not as much with HP as it is with the limits of science. It is well known that Moore’s Law promises us with better times to come in terms of computing power and speed. However, little is said about battery technology’s ability to keep up with that sort of development and need. Damon Darlin and Barnaby J. Feder report today in The New York Times how scientists are running into some basic hurdles of chemistry and physics when it comes to packing more energy life into smaller battery packs. The key issue: the more energy in a small package the higher the volatility. The recent Dell recall of 4.1 million laptop batteries is testiment to how a microscopic metal particle suddenly makes you wonder when last you backed-up (and they are not even covered by warranties!!!). I bight my thumb at those who worry about cellphone waves frying my brain … phwah, talk about the spontaneous combustion ability I pack everday. We should all actually keep our distance!

It is stated that the energy capacity of batteries is increasing a mere 5 to 8 percent a year, while demand is exponential. I do wonder how much easier my life would be if I did not have to run through a mental checklist before going to bed while standing at a plug-point in my wall: cellphone, laptop, handsfree, razor, iPod.

Point of order this week: purchase new battery (also known as piling money into the coffers of manufacturers who have no incentive to make batteries last longer.)

Things are hectic

Have you noticed how busy everyone is? It’s almost as if the phrase “things are hectic” is usurping the inimitable response of “fine” when asked, “So, how are you?” Shawn Callahan over at Anecdote has termed this the busy-ness meme. So, as a unit of cultural meaning, is this meme a representation of how busy we really are or a self-defense for not being busy?

Question

Can change be managed in organisations?

The Economic Consequences of Crime

I receive a weekly newsletter from an economist. This week he applies the principles of economic theory to crime. In so doing he points out the beneficial aspects of crime for the country, along with some not so obvious negative consequences. If you enjoyed this type of application of economics then you will probably also enjoy ‘Freakonomics‘ by Levitt & Dubner.

I have posted this essay on on our blog in light of much of the debate currently circulating around SA, crime, & the blogosphere.

The Economic Consequences of Crime
Weekly Comment by Dr Cees Bruggemans, Chief Economist First National Bank
5 September 2006

It is a popular notion that crime undermines economic growth. Perhaps reality is more complex than that.

Firstly, crime is a form of self-employment or self-help (also known as proletarian shopping). It directly levies a social tax on the community through the actions of possibly hundreds of thousands of people.

Whereas taxation is popularly depicted as highway robbery, taking from the well-off and distributing among the poor, it does so efficiently at very low collection costs, with at least a partial sense of universal agreement among the victims that any good will come of it (if the state is efficient in using the resources so collected and enhances the general welfare over time).

Not so crime, which in essence is also a Robin Hood activity, but a totally inefficient, often utterly destructive and devastating one.

But whereas the actual crime of stealing doesn’t add economic value, many of the consequences most certainly do (as yet another, mostly unremarked, form of ‘creative destruction’).

Continue reading ‘The Economic Consequences of Crime’

Understanding Health from a Generational Perspective

Sue Grant-Marshall, co-author with me of “Mind the Gap”, our book about the generation gap, has written a nice primer on generational attitudes to health. It was published in the Business Day on 30 August 2006 - read it here.

Maybe, more than any other personal factor, health care and attitudes to health are influenced by a person’s generation. Massive advances in medical science over the last 80 years have resulted in huge shifts in people’s expectations for their lives, and this has in turn impacted on their values and aspirations.

Continue reading ‘Understanding Health from a Generational Perspective’

My Customer, My Co-Innovator

In the 31 Aug 06 edition of strategy+business, Michael Schrage wrote an excellent article about using the power of Web 2.0 type thinking to involve customers in innovation processes. Read it here.

His basic point needs little elaboration: Involving customers in the innovation process can add value to new product designs. He is arguing for more than just “market research” - a process that can so easily be manipulated to achieve the results you’re looking for. Like many of us who believe that interactive technologies are causing a shift in values and institutional power, he is arguing that we need to extend an invitation to customers to actively assist in the whole process of innovation, especially when considering new features and functionality on existing products and services.

We don’t do nearly enough of this. If we did, I am certain we’d get more customer loyalty, too.

Continue reading ‘My Customer, My Co-Innovator’

Will I retire like my parents?

Lynda Smith Lynda Smith, trained Retirement Coach and Wisdom Continuity expert, shares some insights into the options facing those who will reach retirement age in the next 10 years. Its fairly clear that this generation of retirees are not going to give up work completely and disappear to the coast or golf courses. But what options do they have?

Continue reading ‘Will I retire like my parents?’

Are you sure you want your Talent to stay?

Aiden Aiden Choles looks at the business critical issue of retaining talent, highlighting some of the mistakes that companies make when trying to manage their talent. He argues that a certain amount of churn is inevitable, and possibly even healthy if managed properly. But that requires a shift in perspective on what talent is.

Continue reading ‘Are you sure you want your Talent to stay?’

From Marathons to Short Sprints

Aloysias Aloysias Maimane wonders how we can shift today’s talented young employees from a Sprint mentality to a Marathon mentality. How can we get them to stay for the long haul, and stick it out? He suggest three simple solutions that provide some of the pieces of the puzzle.

Continue reading ‘From Marathons to Short Sprints’

Youth - The Same Yesterday Today and Tomorrow?

GraemeDr Graeme Codrington suggest that traditional segmentation models aimed at understanding the youth market fall short because they fail to see the impact of generational value shifts. In fact, he goes further to suggest that by combining lifestage theory, socio-economic indicators and generational overlays, you are able to gain insights into your market that would otherwise have been hidden. Sound complex? It’s actually remarkably simple.

Continue reading ‘Youth - The Same Yesterday Today and Tomorrow?’

Managing Generation Y

In an article, “Be prepared: Generation Y workers are a different breed” (available here), Jerry Osteryoung explains:

Eventually, you will have to manage Generation Y staff. These are people who were born after 1978, who will in time become the backbone of our labor force. It will require a real understanding on your part of what causes their behavior and what they want to get out of the workplace. Generation Y’s behavior and motivation are much different than Generation X and baby boomers.

His main points seem to indicate that all Millennial (Gen Y) kids are children of Baby Boomers, and he relates their current drivers and motivators to the influence of their driven Boomer parents. For example, he says that because they were pushed to be over-involved in so many activities as children, they now actively seek control over their own schedules, striving for flexibility and free time. I am not convinced that all Millennial kids are children of Boomers. But his article makes good reading, anyway. His main point that Gen Y will be different from anything we’ve seen so far in the workplace is important.

A summary of his key points appears below:
Continue reading ‘Managing Generation Y’

Where in the world

Keith and I will be in Hawaii for two weeks working with the Asia pacific Leadership Programme based at the Uni of Hawaii in Honolulu.

I’m just working through the list of Students on the APLP course.  I made up a map of where they come from to give you an idea of how diverse this group is.

Here is a list of the countries they represent… Australia, Bhutan, Myanmar, Cambodia, Canada, China, Federated States of Micronesia, Hong Kong, India, Japan, Korea, Laos, Lithuania, Mongolia, Pakistan, Peru, Philippines, Samoa, Sri Lanka, Thailand, USA and Vietnam.

Pseudo tolerance

While watching the first episode of Survivor South Africa last night, Sam and I wondered how the series would differ from the US version and whether we’d see a distinctly South African flavour come out of the tried and tested Survivor script and screenplay. At first we reckoned that we’d see how much more tolerant South Africans are of our fellow earth-inhabitants than those of our American compatriots.

I wonder?

One might suggest that because of our legacy as a country and the role prejudice has played post-94, we’ve developed a sincere and genuine acceptance and tolerance of each other as South Africans. Pre-94, aggression and open conflict with one another was pretty much rewarded by the system (regime) and of late the system change no longer rewards that behaviour. So, is the tolerance we see around us genuine or perhaps a pseudo form of tolerance to simply please the reputation(delusion) we have of ourselves as a forgiving and reconciliatory nation? In fact, I wonder if we as South Africans even know how to handle conflict?

Your thoughts please.

Legendary Croc Hunter dies

Everyone once in a while someone walks on this earth and does things that the staunchest East Rand boytjies (not sure what the global equivalent is?) would never do … stick their head into a crocodiles mouth … for fun … as a career!? Steve Irwin, the legendary Croc Hunter died today after being stung by a stringray while filming an underwater documentary.

Kudos to Steve.

Read the reports here at The Australia Zooand CNN.

Pengiun Paradox

Penguins represent a paradox of innovation and narrative in organisations. Penguins are considered one of the most sociable species on the planet, and often live as a flock on an iceberg or cliff. Both fear and food reside in the same place - in the water. The fish as food and the sharks as fear.So now, how do you get the first of the flock into the water? The answer: the flock pushes the pengiun closest to the edge into the water to see if it is safe. This paradox is ironically labelled as “co-operation in a competitive envirnment”. It is the same paradox we find in organisation when they have to innovate i.e. “great idea Bob, you go ahead and try it!”

When one gets to grip with the organisational narrative of a company, one often finds that they are a company just waiting for someone to be pushed off the edge to change the Story. So, in some cases, when a company has gone through a particularly tough patch the narrative pattern, as an indicator of the culture, is one dominated by a lack of meaning and mistrust in leadership. This organisation is just waiting for a leader to emerge, and will often put one in place, to find out if it is safe to move on and change the Story/culture or not. It is in this space that an organisation is just yearning for a hero to come along and lead them out of the mire. This may sound counterintuitive to my logic above regarding the pengiuns. The truth is however that organisations, as collectives of employees, often do not see their inherent ability to “push” someone off the edge and the leadership, instead of seeing the opportunity, embody the dominant negative narrative without seizing the opportunity to step forward.

Some fo thsi thinking comes from an audio clip of Peter Engstrom’s found here.

Featured articles in September

LyndaSmith - Will I Retire Like my Parents?
Lynda Smith, trained Retirement Coach and Wisdom Continuity expert, shares some insights into the options facing those who will reach retirement age in the next 10 years. It’s fairly clear that this generation of retirees are not going to give up work completely and disappear to the coast or golf courses. But what options do they have? click here to read the rest of this article

AidenCholes - Talent saturation
Aiden Choles looks at the business critical issue of retaining talent, highlighting some of the mistakes that companies make when trying to manage their talent. He argues that a certain amount of churn is inevitable, and possibly even healthy if managed properly. But that requires a shift in perspective on what talent is. click here to read the rest of this article

AloysiasMaimane - From Marathons to Short Sprints
Aloysias Maimane wonders how we can shift today’s talented young employees from a Sprint mentality to a Marathon mentality. How can we get them to stay for the long haul, and stick it out? He suggest three simple solutions that provide some of the pieces of the puzzle. click here to read the rest of this article

GraemeCodrington - Youth - The Same Yesterday, Today and Tomorrow
Dr Graeme Codrington suggests that traditional segmentation models aimed at understanding the youth market fall short because they fail to see the impact of generational value shifts. In fact, he goes further to suggest that by combining lifestage theory, socio-economic indicators and generational overlays, you are able to gain insights into your market that would otherwise have been hidden. Sound complex? It’s actually remarkably simple. click here to read the rest of this article

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