Author Archive for Dean van Leeuwen

Marketing with a WOW factor

Radiohead have used some fantastic new technology to record their latest single. Creativity-online.com says this about the new video “Radiohead’s latest video, for the track “House of Cards” from the In Rainbows album, uses real time 3D recording instead of cameras, utilizing highly technical structured light and Lidar laser-enhanced scanners to model lead singer Thom Yorke and provide an otherworldly narrative accompaniment to the song.”

This is cutting edge stuff and if any marketers want to do something to impress Generation X and the Millennial generation then this is it. But don’t wait as it is notoriously difficult to impress these two generations and it won’t be long before the use of this technology becomes “so like yesterday.” Act fast the application of this technology has some WOW factor something that is very difficult to create in marketing these days.

Have a look at the video

Is this the future design for companies?

I came across an interesting article in the Mckinsey Quarterly today which argues that companies need to take the power behind informal networks and create formal networks. Their consultants state that:

- Most large corporations have dozens if not hundreds of informal networks, in which human nature, including self-interest, leads people to share ideas and collaborate.
- Informal networks are a powerful source of horizontal collaboration across thick silo walls, but as ad hoc structures their performance depends on serendipity and they can’t be managed.
- By creating formal networks, companies can harness the advantages of informal ones and give management much more control over networking across the organization.
- The steps needed to formalize a network include giving it a “leader,” focusing interactions in it on specific topics, and building an infrastructure that stimulates the ongoing exchange of ideas.

Continue reading ‘Is this the future design for companies?’

How to get young talent to notice your company

There is a lot of talk about targeting the next generation of new talented, graduates called Gen Y or Millennials. And for good reason, they are supremely confident, well educated, know exactly what they want and how to get it. This is presenting some unique challenges for today’s businesses.

This past Friday we were asked to shed some light on the issue and presented at the annual Bright Futures conference, an excellent organisation that helps students and companies connect. A number of top employee brands were present including HP, KPMG, L’Oreal etc. Dr Graeme Codrington presented to both corporate companies and students on Being Talented and Winning the Talent Wars.

One of the key challenges that the companies were raising at the conference was how to attract young talent and alert them to job opportunities. One of our clients a Big 4 accountancy and consulting firm is doing innovative work in this area. They are promoting their employee brand by going to the spaces where young people are congregating such as FaceBook, MySpace and YouTube. Deloitte is interviewing and videotaping employees about how great it is to work at their company in a fun light hearted way and using the clips to promote job opportunities and attracting Millennial talent. Have a look at what Deloitte is doing on YouTube.

Because you are worth it - Good example of Gen X and Baby Boomer campaigns

L’Oreal have launched a recent TV ad campaign targeting Baby Boomers for their Men Expert Range. (see the advert here) It is a pretty good one…for Baby Boomers that is. L’Oreal have long identified the pulling power of celebrity endorsement and use Pierce Brosnan as the face of this campaign. Pierce tells us how he likes to “fight for the causes he believes in” and “find time for himself” - all good noble Boomer causes. Pierce is a great role model for Baby Boomers and he exudes the youth and vitality which are major core value for this cohort.

Contrast this with another “viewer created” advert which I found on YouTube for L’Oreal’s same product range. This spoof advert would appeal to Gen X (see the advert here) and uses humour and paradox to connect with Gen Xers.

For now L’Oreal have it right, using celbrity endorsements is the correct way to go with Baby Boomers, as their core target market, are entering their post middle age years and their obsession with staying young and looking good makes them the perfect target market for L’Oreal. However, as Gen Xers enter the mainstream I hope they pick up on the changing values and attitudes of this younger generation and ditch the celebrity endorsement angle, it just doesn’t work for Gen X.

L’Oreal give the guy who created the spoof advert a job in your marketing department he is obviously worth it!

Building Network Alliances – The future for profitability and success in turbulent times.

Business world is facing the dawning of a new alliance age / revolution that will bring about a new business model more symbiotic and substantially different from the business model of today. The competitive and changing economic landscape demands a new business model…one removed from the shareholder value model to one where value for all stakeholders is created. A model where symbiosis is common place, a model where an entirely new set of rules, governances and structural design/architecture is created; a model that requires the mobilisation of every ounce of intelligence from the managers managing the relationships. In this article our UK & European Director, Dean van Leeuwen, shares with us the results from interviewing over 30 senior executive managers and undertaking a broader global research study of leading companies. The results are illuminating.

Continue reading ‘Building Network Alliances – The future for profitability and success in turbulent times.’

Good with Money

Our global research has long been indicating that companies who concentrate more on who they are and less on what they sell will gain the competitive edge over their competitors.

The “who you are” is defined by the values a company lives by and how effectively the company’s values connect with the talent staff that work for them and the valuable customers that continue to shop with them.

One of the values that companies need to be demonstrating today is that of being ethically conscious. And this means more than just changing to efficient green light bulbs! It means living by the value…making business decisions, both strategic and operational, against the value even if it hurts the bottom line.

I came across a company that is doing great stuff in this sphere. Have a look at their marketing campaign The Co-Operative Bank is really promoting who they are and what they stand for, and most importantly their claims are back by some substantial meaningful and significant claims. They have turned down over £700m in revenue based on ethical decisions… now that is putting your money where your mouth is and living by the values they subscribe to. Impressive!!!

I’ll be reviewing this campaign and the company’s operations over the next few weeks and trying to find out more about their results, but I’ll stick my neck out here and make a prediction that their values based campaign is having a fantastic response from the Millennial, Gen X and Boomer generations, a unique achievement.

Tories target Generation X

Tories logoAccording to The Sunday Telegraph, April 20, 2008, David Cameron, the Conservative Leader is channelling considerable resources into targeting people between the ages of 29 to 40. The Tories see this group of 3 million voters as being key to their success in the 2010 general election.

Research shows this group, often referred to as Generation X, to be a demanding and less forgiving than older generations. The Tories have identified that issues such as housing, transport, the environment, crime, education and the NHS are more relevant to Generation X than tax cutting pledges of the Labour Government. This may be so but David Cameron should well consider the core driving values of this Generation especially as all their literature is aimed at them. Generation X are highly suspicious of marketing especially political marketing and if the Tories want to connect with Generation X they will need to have an in depth understanding of the formative events that shape the attitudes, views and norms of this very dynamic and constantly changing Generation. Our experience shows that research is often already out of date before the ink is dry because once you define Generation X they have an uncanny knack of changing. Understanding their core values will help the Tories to predict these changes and connect with Generation X, a generation that is coming of age and reaching positions of economic and political influence.

To read the full article see The Telegraph

Baby Boomer marketing campaign on steroids

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Marketers have long identified that Baby Boomers are attracted to products endorsed by celebrities. Louis Vuitton the French fashion design house has outdone itself with their current “where will life take you” marketing campaign. The list of celebrities is impressive with no less than Stefi Graf & Andre Agasi, Mikhail Gorbechev, Catherine Denevue and Rolling Stone’s guitarist Keith Richards all fronting the face of the campaign! “Countless Emotions…countless journeys” Louis Vuitton also tugs on the emotional heart strings of Boomers living life to the fullest and there is even a hint of nostalgia as all the celebrities are of yesteryear. Great campaign…if you are a boomer! Not sure how many Generation Xers this ad campaign will appeal to but I can’t imagine many and yet I’m sure that as Generation X approaches the heights of their careers (the oldest of the Gen Xers are nearly forty) they would form a large proportion of LV’s target audience.

Have a look at the campaigns micro site by following this link to the Louis Vuitton
site
and then click on the LV core values film

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A lesson from politics…

Obama and ClintonPolitics in America is hotting up and I’ve been curious to note that with all their charisma and pedigree the Clintons have started falling behind and even though Hillary did rally in New Hampshire primary they still trail Obama. Now I’m not into politics but what did interest me was what John Sviokla had to say on a new post in Harvard Business. He has identified that Hillary Clinton and Barack Obama treat their supporters differently. Clinton considers her backers as “customersâ€? while Obama sees his supporters as “membersâ€?

For example, Sviokla points out that their two web sites differ radically. On Obama’s you received “pointsâ€? for each activity you do such as creating a profile, making your profile public, logging in, or befriending a link and you can “climbâ€? this social/political ranking by engaging more–hosting events, linking to others, raising money and many other forms of participation. To anyone in the MySpace/Facebook generation this type of functionality is expected. In contrast, joining the Clinton web site gives you an identification tag like TZ3QQ7, so that any donations can be tracked – sounds just like the old style “frequent purchaserâ€? numbers that everyone from CVS to American Airlines uses.

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Yuwie - earn cash for playing

The explosion and evolution of social networks on the internet is something I have been watching and participating with a keen interest especially Youtube, Facebook and SecondLife. What is great about these social networks is that around the time of the dotcom crash period most commentators said that people would not “socialize” on the web, preferring personal contact. Well I don’t think these commentators predicted the impact that the millennial generation or generation X would have on social networking! History is now proving thesm wrong, Facebook has over 50 million users and is valued at £7.5bn

With results like these imitators are of course following fast. It’s simple economics and anyone familiar with Michael Porters 5 Forces model will know that industries displaying high profits and low barriers to entry will attract competition. One of the new boys on the block is Yuwie an social network who’s proposition is to share with it’s members a percentage of the advertising revenue the company gets. According to founder Korry Rogers “Yuwie users get paid every time they log on, send a message, upload a picture or invite someone to join.” So if you visit pages, you earn money, if you invite friends, you earn money, if your friends login in, you and they earn money…sounds like a no brainer… but is it? Do people really want to earn money out of their social networking and what their friends do…Facebook believes that it’s core members don’t and the opinion of some analysts is that people use social networks to link up with friends and make new friends not to earn money out of these social activities. So will the lure of making a potential £200 or more per month be enough for users to switch from their current social networks? Personally, I like Facebook and funnily enough now feel that I have a “personal investment” and connection with the site so for me it isn’t easy to just switch. However, Yuwie launched in July 2007 and has over 350,000 members and is growing at 50,000 members a month. Seems to me that Yuwie’s proposition is working. Now of course the mighty Facebook could eliminate this threat by matching Yuwie’s offer but this would erode industry profits so they are unlikely to do so for now…But I’m intrigued enough to give Yuwie a try and who knows maybe earn some Yuwie pocket money… let’s call it a social networking experiement, I’m keen to be part of this evolution…

CO2 Neutral products are becoming “fashionable” but are new product launches enough to target the “ethical consumer”?

ibuyeco, a new eco-friendly car insurance scheme that offsets 100% of customers’ CO2 emissions for the duration of their policy, was launched in the UK at the end of April 2007. The company has just started a strong above the line advertising, including television and other national media.

Created by the Budget Group, one of the UK’s leading insurance intermediaries, ibuyeco is one of the first car insurance products to offset 100% of a car’s carbon emissions. Customers pay an additional amount to their premiums. Payments are calculated on the type of vehicle and the estimated mileage, details provided by customers. Using this method, the typical family car travelling a mileage of between 10,000 and 12,000 would require an offset fee of roughly £20, for example. ibuyeco buy carbon credits through The Carbon Neutral Company who in return puts the money towards projects that reduce carbon emissions. These projects fall into different categories including: increased energy efficiency, forestry projects and renewable energy, and are based in both the UK and overseas.

The launch of ibuyeco is the result of a social trend that TomorrowToday has been researching for sometime and which we are calling the “rise of the ethical consumer�.

In November 2006 Barclays announced the first carbon neutral debit card and we’re expecting a large number of companies to follow ibuyeco and Barclays. The important issue though is, are these companies jumping onto the global warming marketing bandwagon or does carbon reduction form part of the company’s values and long term strategy? Another question is why did Budget need to launch a new company and why doesn’t it position the Budget brand as an ethical brand? Hiding behind a new brand for marketing reasons will not pay dividends unless the company itself changes.

When it comes to targeting the “ethical consumer�, made largely out of Generation Y, companies had best practice what they preach. If they don’t, this generation who is highly connected via the web will spread the word and ruthlessly weed out the pretenders.

Companies need to do more than launch new products and advertising campaigns professing to support initiatives that reduce global warming. Companies need to be taking steps towards reducing their own carbon emissions and communicating their efforts, in carbon friendly ways! Carbon reductions need to be part of the company’s day-to-day strategies and way of work. It has to become integrated into the company’s culture and demonstrated in a number of ways, from the way they employ recruits to how they run their meetings and sell their products. There is no point a company asking consumers to buy its product so that they, the consumer can contribute to carbon emissions, when the company itself is contributing to carbon emissions by making clients fill out massive application forms and accept loads of marketing mailings.

Our advice to companies thinking about targeting customers using carbon reduction schemes, is to first integrate carbon reductions into the fabric of their company’s culture before they launch new products. The new ethical consumer will buy from your company because of who you are (your company’s values) and not because of what you sell.

The best companies to work for…if you are a parent

ParentNot many people think about maternity benefits when applying for a job, and yet organisations differ hugely in what they provide for parents. Some offer the bare legal minimum, others offer a year’s maternity leave on full pay. In an era of increased awareness of the importance of work-life integration, The Guardian argues, following a study of 250 organisations, that it is the smart organisations that take maternity benefits seriously who will attract and retain talented staff.

The survey discovered that companies often treat family life as being entirely separate from the workplace rather than being, as they are in the lives of most employees, tightly bound together. Very few corporations showcase strong parental benefits among their recruitment incentives or as evidence of high corporate ethics. And yet any working parent knows how damaging it is to productivity, creativity and mental health to work for organisations that blank out or are hostile to the beating family heart of its staff.

The Guardian argues that good support to parents is a social contribution as important as a companies charitable donations, recycling or carbon footprint reduction efforts.

Continue reading ‘The best companies to work for…if you are a parent’

Crowdsourcing - Getting Your Customers and Staff to develop new innovations for you

Crowdsourcing is a technique that progressive companies are using to translate the enthusiasm of their most highly-engaged customers into valuable marketing, branding, or product-development insight. Dean van Leeuwen, TomorrowToday’s UK and European director, who has an MBA and extensive work experience in marketing, looks at this new trend and provides practical guidelines for customer-led organisations.

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Get your daily Joost

Joost is the new internet TV concept being developed by highly successful entrepreneurs Niklas Zennström and Janus Friis, the founders of Skype which they sold to ebay for $2.6 billion cash!

Joost pronounced ‘juiced’ is an interactive software for distributing TV shows and you will be able to watch whatever you want, whenever you want. Joost has signed up providers like MTV, National Geographic, The Soccer Channel, Warner Brothers Music and IndyCar Series and by the sounds of it FOX TV will soon be a partner.

Joost stands to revolutionise marketing and the way in which we watch TV. Have Niklas and Janus done it again? I have to wonder how much they will sell Joost for, it definitely appears to have all the right ingredients to be a huge success.

There is speculation that the launch is scheduled for 1st May 2007, but as clever marketers Joost is letting the internet community speculate and blogs have been set up to monitor the “countdown!”

Joost itself is not revealing when they will go live, but you can leave your email details with them and become part of their community and be amongst the first to receive the software.

Go to www.joost.com and sign up. You need to get involved in the joost community so that you can get an invite code from a community member. This invite is required before you can download the software – another clever marketing trick…Joost is getting future clients to engage with the brand on a number of different levels. There are hints on how to get an invite!! Sign up and watch out for the launch and get your daily Joost!

Dean van Leeuwen is a TomorrowToday UK partner and expert on talent, innovation and business connectivity

Cheeky companies with happy customers and even happier bottomlines!

CrowdEvery business has customers who are convinced they can design a new product that is better than the product they are being sold. So the question is why not let them? Crowdsourcing is a new and innovative research methodology that allows customers to help design the products they want online. It’s a methodology that is saving companies thousands of pounds on research bills and is proving highly effective because customers are getting the chance to mould and shape the products they are going to be buying. And because products are not being designed by remote head office R&D teams the chances of product flops are greatly reduced.

MIT’s Sloan Management Review recently published a paper, written by Susumu Ogawa, a professor of marketing at Kobe University in Tokyo, and Frank Piller, a professor at TUM Business School in Munich, on the concept of crowdsourcing. This is how these two professors put it “Forecasting the demand for new products is becoming increasingly difficult in many markets. But collective customer commitment (crowdsourcing), a new method to decrease the flop rate of new products, offers a solution by integrating customers deeply in the innovation process and asking for their commitment to purchase before development is finalized and manufacturing starts.â€?

Incredible, can you imagine the benefit in cost savings of getting your customers to design the products they want and then getting them to pre-order the product before it’s manufactured? 

This really is harnessing the power of the “connection economy!�

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UK house prices ‘nearly tripled’

A leading mortgage lender in the UK has released a study saying that house prices in the UK have nearly trippled in the past ten years! That’s great news for Baby Boomers and Silent generation cohorts and less so for first time buyer Gen-Xer’s and Millennials

 In contrast wages have only increased by 54% during the same period. While Xer’s and Millennials are having to fund the Boomer’s retirement pool and struggle to get onto the housing ladder, Boomers are heading of to SKI (spend their kid’s inheritance)…generational conflict can only grow.

For those of you with money to invest visit http://news.bbc.co.uk/1/hi/business/6090972.stm and http://www.bbc.co.uk/homes/property/ for some good tips

MILLENNIALS PLAN TO REWARD OR PUNISH COMPANIES

Company KidsIf the results of a recent study are true, then Corporate Social Responsibility (CSR) needs to become a priority for companies and fast. A research study by the strategic planning and consumer insights division of AMP Agency shows that 61% of Millennials born between 1971 and 2001 feel personally responsible for making a difference in the world.
The results are eye-opening and socially and environmentally responsible businesses are positioned to reap rewards:

  • 83% will trust a company more if it is socially/environmentally responsible.
  • 74% are more likely to pay attention to a company’s marketing when they see that the company has a deep commitment to a cause.
  • 89% are likely or very likely to switch from one brand to another (price and quality being equal) if the second brand is associated with a good cause.
  • 79% want to work for a company that cares about how it impacts and contributes to society.
  • 64% say their company’s social/environmental activities make them feel loyal to that company.
  • 56% would refuse to work for an irresponsible corporation

The pendulum appears to be swinging back, in the 80’s CSR was big and many companies leveraged this from a marketing perspective. Nedbank’s affinity and green products come to mind. But in the last decade CSR took a back seat to downsizing, rightsizing, operational efficiencies and bottom line profits.
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